Managing Complaints

March 20, 2024 10:30 PM - March 21, 2024 1:00 AM (GMT)

Date: Wednesday, March 20, 2024

Time: 6:30 pm to 9:00 pm

Location: Yorkville, Toronto

Free for NDSC Members

Pay Parking on both sides of Yorkville Avenue

Dinner Provided

2 Category 3 CE hours

Your Responsibilities as an Associate

This presentation is directed at senior dental students and new graduates. Most new

dentists will be employed principally as associates rather than practice owners. There

are many misconceptions regarding your requirements and responsibilities. The

following will be discussed:

1. Agreements

2. Office Compliance

3. IPAC

4. Record Keeping

5. Treatment Planning

6. Consent

7. Billing

The learning objectives are to understand your responsibilities in order to avoid

regulatory, professional and business issues.

Informed Consent at the Centre

The informed consent process is of ever-increasing importance. There are

fundamentals that need to be addressed and documented. A form is not enough. The

discussion will outline the need for consent and the discussion and documentation of:

1.Proposed treatment

2.Treatment alternatives

3. Prognosis

4. Fees

5.Possible additional treatment

6.Documentation requirements.

The model of providing endodontic treatment will be used to illustrate this.

Dr. Steve Cohen is a certified dental specialist in Root Canal Therapy. Steve graduated with

honours in the Bachelor of Sciences program of the University of Western Ontario and received

his D.D.S. from the University of Toronto in 1985. The George Hare Endodontic Study Club

Award for proficiency in academics and clinical studies was presented to him at that time. He

completed a residency at the Forsyth Dental Centre in Boston, Massachusetts, and went on to the

Temple University in Philadelphia for the post-graduate Endodontic program. He was awarded

the Louis Grossman Study Club Award for overall performance in endodontics. Dr. Cohen joined

Limited to Endodontics in 1988. Since 1989, he has maintained an affiliation with the Faculty of

Dentistry, University of Toronto, in teaching endodontics to dental and specialty students. He is

also the on-staff endodontist at Sunnybrook Hospital department of dentistry. Before joining on

as a Dentist Risk Manager for the CDPA, Steve served three consecutive terms on the

Professional Liability Committee of the RCDSO. Recently he has taken up fly-fishing as a

hobby, become an avid runner, and has competed in two Toronto Half Marathon races.

Dr. Lionel Lenkinski graduated from the University of Toronto Faculty of Dentistry in 1979. He

then completed a general practice residency at University Hospital in Birmingham, Alabama. He

took his specialty training in endodontics at Boston University, Goldman School of Graduate

Dentistry in Boston, Massachusetts, which he completed in 1982.Lionel has long been involved

in organized dentistry for which he has received the Award of Merit from both the Ontario

Dental Association and the American College of Dentists. He speaks regularly in continuing

education programs, on the subject of risk management and regulatory compliance. Lionel is also

a founding member and Past-President of the Canadian Dental Protective Association, and has

been the Executive Director/CEO for the past ten years.

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